Privacy Policy

Regulatory Framework

This privacy policy is aligned to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Queensland Information Privacy Act 2009 (Qld). Where Syfre handles personal information on behalf of Queensland Government agencies, we comply with the Information Privacy Principles (IPPs) under Queensland legislation.

Syfre AI Solutions Pty Ltd (ABN to be confirmed) is the entity responsible for the personal information described in this policy. Our registered address is Brisbane, Queensland, Australia.

Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact form
• Subscribe to our newsletter
• Request information about our services
• Communicate with us via email or phone

This may include your name, email address, phone number, company information, and any messages you send to us.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our services
• Improve our website and services
• Comply with legal obligations
• Protect our rights and prevent fraud

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Your Rights Under the Australian Privacy Principles

Under the Australian Privacy Principles and the Queensland Information Privacy Act 2009, you have the right to:

• Access — request access to the personal information we hold about you (APP 12)
• Correction — request correction of inaccurate, out-of-date, incomplete, or misleading information (APP 13)
• Complaint — make a complaint about our handling of your personal information
• Opt-out — opt out of receiving direct marketing communications at any time
• Anonymity — where practicable, interact with us without identifying yourself (APP 2)

To exercise any of these rights, contact us at hello@syfre.com.au. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Office of the Information Commissioner Queensland (OIC).

Cross-Border Data Disclosure

Syfre stores data on Australian-hosted infrastructure. Where we use third-party services that may process data outside Australia (such as cloud-based CRM or analytics tools), we take reasonable steps to ensure those providers comply with the Australian Privacy Principles (APP 8). We do not disclose personal information to overseas recipients without appropriate safeguards.

Queensland Government Engagements

Where Syfre processes personal information on behalf of a Queensland Government agency, we do so in accordance with the Information Privacy Principles (IPPs) under the Information Privacy Act 2009 (Qld) and any specific data handling requirements specified in the engagement agreement. Data classification follows the Queensland Government Information Security Classification Framework (QGISCF).

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: